Keep Me In Your Heart - Love Knot Necklace

Receiving Time = Processing time + Shipping time

Processing Time: Your item will be shipped out within 3-5 business days

Shipping Time：

Shipping process might be a little longer than usual because of the local delivery policy during the coronavirus outbreak period.

Please wait patiently. Thanks for your understanding.

RETURN & REFUND

At Lilyelf, we're committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction, and the quality is guaranteed.

If something doesn't meet your expectations, we're committed to doing our best to find a solution. For questions, contact us: lilyelf001@outlook.com !

NOTE:

1. If you received a product in the wrong size or with the color problem, email us your message pictures, order number and item number within 7 days of receiving the product.

2. The returned items without communication will not be accepted. All returns must be approved by our customer service team.

3. The returned items should be sent back to our warehouse address mentioned in communication emails, not the company address in our site. The parcels sent to the wrong address will not be accepted.

4. The return shipping fee is at customers' own expense.

5. The following items cannot be returned: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories.

6. The returned items must be in their unused condition with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.

7. Returns will be processed within 7 days upon receipt of your package.

8. Refunds will get back to your account within 3-7 business days, depending on your bank or card issuers.

9. The original shipping fee and insurance are non-refundable.

We will sort out any issues with faulty items straightaway and get back to you asap.

WHAT HAPPENS WHEN I PLACE AN ORDER ONLINE?

If you provided a valid e-mail address during the purchase process, you will receive an e-mail message shortly after you make a purchase confirming your online order, shipment method, and the total amount to be charged to your credit card. Please note that we authorize the amount of the order when you place the order to validate your credit card, your credit card is charged within 3 days of placing the order. In the event that the product availability changes after the credit card has been charged, you will receive a refund in full for the unavailable product.

WHAT TYPE OF FABRIC OR MATERIAL IS USED?

If you need further clarification on dress fabrics that are not listed in the product description, please contact us.

IS MY INFORMATION SECURE USING THIS SITE?

Yes, we use the latest technology to ensure your information is secure. To get more information, please read our privacy policy

DO YOUR PRODUCTS RUN TRUE TO SIZE?

Each product is made differently so it is best to check the size chart on the product page that you are looking at for accurate sizing information.

HOW DO I TELL IF A DRESS IS AVAILABLE?

Once your order is placed, we will either pull your dress from our inventory or Our employee will call the designer directly to order your dress. We will contact you ASAP to let you know when we can have this dress for you.

WHERE CAN I FIND THE SIZE ?

The size chart is located on the product detail page you are viewing, scroll down on the product image to see it